Privacy Policy
tbplus is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
How tbplus Protects Your Data
Six core data protection principles that guide every decision tbplus makes about your personal information.
Data Security First
All personal data stored by tbplus is protected using industry-standard encryption. Our systems are regularly audited to ensure your information remains secure against unauthorised access, disclosure, or misuse.
No Data Selling
tbplus will never sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate and improve your experience on the tbplus platform, and to meet our regulatory obligations under PAGCOR.
Your Rights Are Respected
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. tbplus provides clear channels to exercise these rights at any time through our support team.
Minimal Data Collection
We only collect the personal data that is strictly necessary for account registration, identity verification, payment processing, and compliance with PAGCOR regulations. We do not collect data beyond what is required for these purposes.
Clear Retention Periods
tbplus retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Once retention periods expire, data is securely deleted or anonymised.
Breach Notification
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, tbplus will notify affected players and the National Privacy Commission (NPC) within the timeframes prescribed by Philippine law.
Contents
- 1. About This Policy
- 2. Data Controller
- 3. Data We Collect
- 4. How We Use Your Data
- 5. Legal Basis
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Your Rights
- 10. Data Security
- 11. Children's Privacy
- 12. Policy Changes
- 13. Contact & DPO
1 About This Policy
This Privacy Policy applies to all personal data collected and processed by tbplus in connection with your use of the tbplus website at tbplus.net, its mobile interface, games, customer support services, and any related promotional activities.
This policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
This policy may be updated from time to time. The "Last Updated" date at the top of this page will reflect the date of any revisions. We encourage you to review this page periodically to stay informed about how tbplus handles your personal information.
2 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, tbplus is the personal information controller (PIC) responsible for your personal data collected through the tbplus platform.
tbplus operates as a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines. All data processing activities undertaken by tbplus are conducted in accordance with the purposes described in this Privacy Policy and with the applicable requirements of PAGCOR and the NPC.
If you have questions or concerns regarding the processing of your personal data, you may contact our designated Data Protection Officer (DPO) at [email protected]. Please include "Privacy / DPO Request" in the subject line of your communication.
3 Personal Data We Collect
tbplus collects personal data from you directly (when you register, transact, or contact support) and automatically (through your use of the platform). The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Provided by you at registration or KYC verification |
| Contact Data | Email address, mobile number, residential address | Provided by you at registration or account update |
| Financial Data | GCash number, BPI / BDO / Metrobank account details, PayMaya details, transaction history | Provided by you during deposit or withdrawal |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatically collected via platform access |
| Gaming Data | Game history, wager amounts, bonus usage, session activity logs | Automatically generated by your platform activity |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Generated when you contact tbplus support |
tbplus does not intentionally collect sensitive personal information such as biometric data, health records, or political affiliations unless specifically required for regulatory compliance and only with your explicit consent.
4 How We Use Your Personal Data
tbplus processes your personal data for the following purposes:
- Account Management: To create, verify, maintain, and administer your tbplus account, including identity verification (KYC) as required by PAGCOR;
- Service Delivery: To provide access to casino games, sports betting, bingo, slots, and other gaming services available on the tbplus platform;
- Payment Processing: To facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported channels in Philippine Peso (PHP / ₱);
- Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws;
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited behaviours on the platform;
- Responsible Gaming: To monitor player behaviour, identify signs of problem gambling, and enforce responsible gaming tools such as deposit limits and self-exclusion;
- Customer Support: To respond to your enquiries, complaints, and support requests in a timely and effective manner;
- Platform Improvement: To analyse usage patterns and improve the functionality, design, and performance of the tbplus platform;
- Promotions: To administer bonuses and promotional offers you have opted into, subject to the applicable bonus terms.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, tbplus processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to perform our obligations under the tbplus Terms & Conditions, which constitute the contract between you and tbplus;
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML laws, and the Data Privacy Act itself;
- Legitimate Interests: Processing is necessary for the legitimate interests of tbplus, including platform security, fraud prevention, and service improvement, provided such interests are not overridden by your rights;
- Consent: Where required by law or where none of the above bases apply, tbplus will seek your explicit consent before processing your personal data for a specific purpose. You may withdraw consent at any time by contacting support.
6 Sharing Your Personal Data
tbplus does not sell your personal data. We may share your information with the following categories of recipients only where necessary and proportionate:
- PAGCOR and Regulatory Authorities: As required under our gaming licence obligations and applicable Philippine law, including for AML reporting and player verification;
- Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely to facilitate your transactions on the platform;
- Identity Verification Partners: Third-party KYC service providers engaged to verify your identity as required by PAGCOR and Philippine AML regulations;
- Technology Service Providers: Cloud hosting, cybersecurity, analytics, and platform infrastructure providers who process data on behalf of tbplus under strict data processing agreements;
- Game Content Providers: Licensed game suppliers whose software is integrated into the tbplus platform may receive limited technical data necessary to deliver game sessions;
- Law Enforcement: Philippine law enforcement agencies, courts, or other government bodies where tbplus is required by law or court order to disclose personal data.
All third parties with whom tbplus shares personal data are contractually required to handle such data in accordance with applicable Philippine data protection laws and to use it only for the specified purposes.
7 Cookies & Tracking Technologies
The tbplus platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and gather analytical information about platform usage. The types of cookies we use include:
- Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled without affecting platform functionality;
- Functional Cookies: Used to remember your preferences, language settings, and personalisation choices across sessions;
- Analytical Cookies: Used by tbplus to understand how players navigate and interact with the platform, helping us identify areas for improvement. Data collected is aggregated and anonymised where possible;
- Security Cookies: Used to detect and prevent fraudulent activity, suspicious login attempts, and account abuse.
tbplus does not use advertising or third-party retargeting cookies. You may manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to access or use the tbplus platform.
8 Data Retention
tbplus retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:
- Account Data: Retained for the duration of your active account relationship with tbplus, plus a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations;
- Transaction Records: Retained for a minimum of five (5) years from the date of transaction, in accordance with Philippine financial record-keeping requirements;
- Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution;
- Technical and Log Data: Retained for up to twelve (12) months for security and platform performance purposes, after which it is anonymised or deleted;
- KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by Philippine AML legislation.
Upon expiry of applicable retention periods, personal data is securely deleted, anonymised, or destroyed using industry-standard methods. You may request early deletion of your data subject to the limitations set out in Section 9 and applicable legal obligations.
9 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tbplus:
Right to Be Informed
You have the right to be informed of how your personal data is collected and processed, which this Privacy Policy fulfils.
Right of Access
You may request a copy of the personal data tbplus holds about you at any time by contacting our support team.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You may request deletion of your personal data, subject to legal retention obligations and our regulatory requirements.
Right to Object
You may object to the processing of your personal data where that processing is based on tbplus's legitimate interests.
Right to Data Portability
You may request your personal data in a structured, machine-readable format where technically feasible.
Right to Damages
You have the right to claim compensation for damages sustained due to inaccurate, incomplete, or unlawful processing of your personal data.
Right to Complain
You may lodge a complaint with the National Privacy Commission (NPC) if you believe tbplus has breached your data privacy rights.
10 Data Security
tbplus implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include, but are not limited to:
- Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the tbplus platform;
- Encryption of sensitive data at rest, including financial information and identity documents;
- Role-based access controls limiting employee access to personal data on a need-to-know basis;
- Regular security audits, vulnerability assessments, and penetration testing of platform infrastructure;
- Multi-factor authentication requirements for account access and administrative systems;
- Incident response procedures aligned with NPC notification requirements in the event of a data breach.
While tbplus takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your tbplus login credentials. If you suspect your account has been compromised, notify us immediately at [email protected].
11 Children's Privacy
The tbplus platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine laws governing online gambling. tbplus does not knowingly collect, process, or store personal data from individuals under the age of 21.
During registration, all players are required to confirm they meet the minimum age requirement and to provide verifiable identity documentation. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated funds forfeited, and the matter may be reported to relevant authorities including PAGCOR.
12 Changes to This Privacy Policy
tbplus may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform services. When we make material changes, we will notify registered players via email or through an in-platform notification prior to the changes taking effect.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the tbplus platform after the effective date of any changes constitutes your acceptance of the updated policy.
We encourage all tbplus players to review this Privacy Policy periodically. If you disagree with any changes, you may close your account and cease using the platform by contacting our support team.
13 Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by tbplus, please contact our Data Protection Officer using the details below:
Email: [email protected]
Subject Line: Privacy / DPO Request
Response Time: Within 15 business days
Availability: 24 hours a day, 7 days a week
If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the government authority responsible for enforcing the Data Privacy Act of 2012.
For general account, payment, and gaming enquiries unrelated to privacy, please contact our player support team at [email protected].
Play with Confidence on tbplus
Your personal data is protected every step of the way. Explore the tbplus platform knowing your information is handled with care under Philippine data privacy law and PAGCOR regulation.
tbplus is strictly for adults aged 21 and above. Please play responsibly.