tbplus Frequently Asked Questions

Creating a tbplus account is straightforward. Visit tbplus.net and click the registration link. Fill in your full name, email address, mobile number, and preferred currency (PHP). You will receive a one-time PIN via SMS to verify your mobile number. Once verified, complete the KYC identity check by uploading a valid government-issued ID. Your account is ready to use after approval, which typically takes a few hours.

You must be at least 21 years old to register and play on tbplus. This is a strict requirement under Philippine law and PAGCOR regulations. During the KYC verification process, we confirm your date of birth against your submitted ID. Any account found to belong to a player under 21 will be immediately suspended and all associated funds forfeited.

tbplus accepts any valid Philippine government-issued ID for KYC verification. Accepted IDs include a Philippine passport, SSS ID, UMID, driver's license, PhilHealth ID, Voter's ID, and PRC license. You may also be asked to submit a selfie holding your ID for liveness verification. Documents must be clear, unedited, and not expired. KYC approval usually takes between two and 24 hours on business days.

On the tbplus login page, click the 'Forgot Password' link below the password field. Enter the email address linked to your account and we will send a password reset link within a few minutes. Click the link in the email, set a new password, and log in. If you no longer have access to that email, contact our support team at [email protected] with your registered mobile number for manual assistance.

No. tbplus strictly enforces a one-account-per-player policy. Each player may hold only one active account linked to their verified identity. Opening multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account exists under your name by error, contact our support team immediately.

Log in to your tbplus account and navigate to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to the GCash payment screen where you authenticate the transaction with your GCash MPIN. Once confirmed, funds are credited to your tbplus wallet almost instantly — usually within seconds.

The minimum deposit on tbplus is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may vary by bank but is generally ₱200 to ₱500. Always check the Cashier page for the current minimum applicable to your selected payment method, as these figures may be updated from time to time.

GCash withdrawals on tbplus are typically processed within 15 to 60 minutes after approval during regular operating hours. Withdrawal requests submitted during peak periods or outside business hours may take up to a few hours. Your tbplus account must be fully KYC-verified before any withdrawal can be processed. There is no fee charged by tbplus for GCash withdrawals, though GCash may apply its own transaction fees.

Yes, tbplus supports bank withdrawals to BPI, BDO, and Metrobank accounts. The bank account must be registered in the same name as your verified tbplus account — third-party withdrawals are not permitted. Bank transfer withdrawals generally take one to three business days to reflect in your account, depending on your bank's processing schedule. The minimum withdrawal to a bank account is typically ₱500.

tbplus does not charge any platform fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees, which are outside tbplus's control. Always review your e-wallet or bank's fee schedule before transacting. For the most up-to-date information on any tbplus processing fees, check the Cashier section of your account.

tbplus features a wide library of slot games from leading providers, including JILI slots which are enormously popular among Filipino players. You can find classic three-reel slots, five-reel video slots with bonus rounds, and progressive jackpot slots with prize pools in the millions of pesos. Popular JILI titles include Fortune Gems, Crazy 777, and Boxing King. The full catalogue is accessible on the Slot page of the tbplus platform.

Yes, tbplus offers a full live casino lobby with real dealers streamed in HD. Available live games include Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger, and various game show-style titles. tbplus also features Vivo Live, a dedicated live dealer stream with professional hosts. Games are available 24/7 and are optimised for both desktop and mobile play, with tables covering a wide range of bet sizes to suit all budgets.

Absolutely. The tbplus platform is fully optimised for mobile play on both Android and iOS devices. You can access all games, your account, the cashier, and customer support directly through your mobile browser — no app download is required. The responsive design adapts to any screen size, ensuring a smooth gaming experience whether you are playing on a budget Android phone or the latest flagship device.

Callbreak Quick is a fast-paced card game available on tbplus that is popular across South and Southeast Asia. It is a trick-taking game played with a standard 52-card deck where spades are always trump. tbplus offers a streamlined, quick-play version of the classic Callbreak format, allowing players to complete games in just a few minutes. It is a great option for players who want skill-based card game action rather than pure chance.

Yes. All real-money games on tbplus use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every round. tbplus operates under PAGCOR's regulatory framework, which requires games to meet defined fairness and integrity standards. Live dealer games are streamed from licensed studios with real-time monitoring. Players can trust that the results of every game on tbplus are not manipulated in any way.

tbplus offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus details — including the percentage match, maximum bonus amount in PHP, and eligible games — are displayed on the Promotions page of the platform. Welcome bonuses on tbplus are subject to wagering requirements, meaning you need to bet the bonus amount a certain number of times before any winnings become withdrawable.

A wagering requirement (also called a playthrough requirement) means you need to place bets totalling a specified multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you must wager ₱10,000 total across eligible games. On tbplus, not all games contribute equally — slots typically count 100%, while live table games may contribute less. Check the specific bonus terms for full details.

Yes, all bonuses on tbplus have an expiry period. Once a bonus is credited to your account, you must meet the wagering requirements within the specified timeframe — commonly seven to 30 days depending on the promotion. Bonuses and any associated winnings that remain unreleased at the expiry time are automatically removed from your account. Always read the individual promotion's terms and conditions to know your specific expiry window before opting in.

tbplus rewards regular players through its loyalty program, where you earn points based on your real-money wagering activity. Accumulated points can be redeemed for bonus credits, free spins, or other rewards depending on your current tier. Higher loyalty tiers unlock perks such as faster withdrawal processing, dedicated account managers, exclusive promotions, and higher deposit and withdrawal limits. Details of the current loyalty program are available in the Promotions section of your tbplus account.

Yes. tbplus is a PAGCOR-regulated online gaming platform. The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body authorised to license and oversee online gambling operations in the Philippines. Operating under PAGCOR's regulatory framework means tbplus meets strict standards for player protection, fair gaming, anti-money laundering compliance, and responsible gambling practices. Filipino players can participate on tbplus with confidence that it is a legally operating platform.

tbplus takes responsible gaming seriously. We provide a range of player protection tools including deposit limits, session time limits, loss limits, reality check reminders, cooling-off periods, and self-exclusion options. Players can activate any of these tools at any time through their account settings or by contacting our support team. We also remind all players that tbplus is strictly for adults aged 21 and above, and that gambling should always be treated as entertainment, not a source of income.

To activate self-exclusion on tbplus, send an email to [email protected] with the subject line 'Self-Exclusion Request'. State your registered account email and your preferred exclusion duration: six months, one year, three years, or permanent. Our team will process your request immediately and suspend your account from all real-money gaming for the full duration. Self-exclusion cannot be reversed during the active period. We fully support and respect this decision.

tbplus customer support is available 24 hours a day, seven days a week. You can reach the support team by emailing [email protected]. When contacting support, include your registered account email and a clear description of your issue to help the team resolve it faster. For urgent matters such as a compromised account or a self-exclusion request, mark your email subject accordingly so it is prioritised by the support team.